Terms & Conditions
Orders:
When you place an order with us you are making a firm contract with us to buy goods. We will send you email confirmation that we have received your order. You must provide your email address and telephone number for all orders; we will not pass this onto any 3rd parties other than the delivery firm used for your order. Payment is taken by a secure payment method at the time you place the order.
Please read our Refund policy before placing any orders (listed below)
All prices are inclusive of VAT unless stated otherwise.
We can accept all major credit & debit cards via our secure online Barclaycard payment gateway. Cash is accepted for customers wishing to collect from us.
We reserve the right to decrease and increase prices of products without notice due to circumstances beyond our control.
All delivery dates are approximate, once the product has left our warehouse the time it takes to arrive to you is beyond our control therefore, we cannot be held accountable for a slow delivery but will always do everything we can to track your order. Please see our ‘Delivery Information guide’ below.
All sizes and measurements are approximate and may vary slightly between each individual item.
Colours shown on this website are shown as accurately as possible though the viewing experience may vary due to several factors such as the computer screen you are using and the display settings that are in place.
Customer Service
Our customer services number is 01209 860445 and email is info@emporiafurnishings.com - we shall endeavour to respond promptly and at the latest within 2 day(s)
Refunds & Returns Policy
14 Day ‘Change Of Mind’ Return Policy
In the event that you change your mind about an item, we offer a 14 day return and refund policy. If you would like to return an item, we will do this with pleasure so long as we are informed within 14 days of your receipt. Please contact us by telephone or email to advise of your wish to return an item. We will reply and give you the returns shipping address.
You have another 14 days to return the goods to us once you have told us.
*All refunds will be issued upon receipt of the returned item (The price of the item only, this will not include our delivery cost to send them to you)
Liability of Returns
*You will be liable for delivery and return costs, ensuring the item reaches us safely.
Refunds will be with you no longer than 14 days of the return.
The refund will be processed using your original payment method.
Please read below before purchase and wanting to return an item……
Antique & Vintage
As with all our Antique and Vintage items we do endeavor to describe them as accurately as possible, listing any damages or wear alongside clear photographs to accompany this. Please carefully check all imagery and read the full description of such items before purchase so you are satisfied with any age related wear/damage the item may have.
New Goods
Please note that all NEW items must be returned in perfect condition, with original tags attached and in the original packaging. Antique and Vintage items must not have been altered in any way and be returned in the condition they were sent. Alternate packaging may be used but please ensure the item is fully protected from damage as we will not be liable for damages against the original listing.
Damaged/Faulty Items
In the unlikely event that you receive a damaged or faulty item please contact us immediately either by telephone or email so we can deal with the issue as quickly as possible and return to you, the customer, a full refund for all incurred costs. We will discuss the return delivery options at no cost to yourself and upon receipt of the damaged item, we will process your refund for the price of the goods plus the delivery charge you had paid.
This does not affect your statutory rights as you do have 28 days in which to return the damaged or faulty goods back to us.
If the item has been damaged in transit or If there is any damage visible to the packaging on arrival, please take photos before opening and mark the delivery note as ‘damaged’. We will upon the return of the damaged item, issue a full refund for the price of the goods plus the delivery charge you have paid.
Refunds will be with you no longer than 14 days of the return.
The refund will be processed using your original payment method.
*Delivery is to UK mainland only
New Goods Items
Free delivery on small items, sent by a trusted parcel courier
(Normally delivered in 3 – 7 working days)
New Goods Furniture Items
Small items start from £12
Medium items i.e. chairs, cabinets £12 - £20
Large items i.e. 'sofas' £35 - £40
Multiple item discount of the same product will be applied at checkout.
(Normally delivered in 5 - 10 working days by trusted courier's)
Antique & Vintage Furniture
Due to the bespoke requirements, you may have regarding preferred delivery, we are happy to meet your needs and offer a range of delivery options.
We have a choice of flat rate insured shipping and bespoke shipping. You can select either at checkout. For the bespoke service after point of sale please contact us to discuss your specific requirements.
Please contact us on 01209 860445 or email info@emporiafurnishings.com
Alternatively, all our antique and vintage furniture is available for collection from our premises at Stithians, Cornwall. If you wish to collect your item, please select 'collection' at checkout and then contact us to arrange this by email or phone.
Rough guide to courier cost:
Small parcel courier from £18
One man furniture delivery from £24 - £46
Large and heavy items of furniture from £64
Palleted Courier services from £85
*These prices are approximate. Items vary due to, dimensions, weight, insured value and preferred courier service used.